Verzendbeleid

Last updated: 24 July 2026

Thank you for shopping with Dommo.

This Shipping Policy explains how orders placed through https://www.dommos.shop are processed, dispatched and delivered.

ORDER PROCESSING

Orders are normally processed within 24 to 48 business hours after payment has been confirmed.

Orders placed during weekends, public holidays or periods of high demand may begin processing on the next business day.

Processing time is separate from delivery time.

You will receive an order confirmation using the email address provided at checkout.

DELIVERY TIME

After dispatch, estimated delivery normally takes between 7 and 15 business days.

The estimated total period from purchase to delivery is approximately 8 to 17 business days.

These delivery periods are estimates and not guarantees.

Delivery may be delayed because of:

• Customs inspections;

• Courier disruptions;

• Public holidays;

• Weather conditions;

• High order volumes;

• Remote delivery locations;

• Incorrect or incomplete address information;

• Events outside our reasonable control.

SHIPPING DESTINATIONS

Dommo may currently ship to:

• Germany;
• Austria;
• Switzerland;
• Luxembourg;
• Liechtenstein;
• United Kingdom;
• France;
• Sweden;
• Denmark;
• Norway;
• Finland;
• Other destinations available at checkout.

If your country is available during checkout, we are normally able to accept an order for that destination.

Shipping availability may change without prior notice.

SHIPPING COSTS

Shipping costs, when applicable, will be displayed at checkout before payment is completed.

Promotional free-shipping offers may be subject to:

• Minimum order values;

• Specific products;

• Selected countries;

• Limited promotional periods.

TRACKING INFORMATION

Tracking information will be provided when available.

Please allow time for the carrier’s tracking system to update after dispatch.

In some cases, tracking may not show movement immediately even though the package is in transit.

MULTIPLE PACKAGES

An order containing multiple items may be divided into separate packages.

Packages from the same order may arrive on different days.

Where available, separate tracking information will be provided for each package.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

Please check the following before completing your order:

• Recipient’s full name;

• Street name and number;

• Apartment, unit or building details;

• City;

• Postal code;

• Country;

• Telephone number.

Contact us immediately if you identify an error.

We cannot guarantee that an address can be changed after the order has entered processing or has been dispatched.

UNDELIVERABLE OR RETURNED PACKAGES

A package may be returned to the sender because of:

• An incorrect or incomplete address;

• Failed delivery attempts;

• Refusal of delivery;

• Failure to collect the package;

• Customs-related issues.

If a package is returned, contact us so that we can review the available options.

Additional shipping charges may apply where redelivery is required because of information provided incorrectly by the customer.

CUSTOMS, IMPORT DUTIES AND TAXES

International shipments may be subject to customs inspections, import duties, taxes or administrative charges.

Unless stated otherwise during checkout, these charges may be the responsibility of the recipient.

Dommo does not control the amount charged by customs authorities.

Customs processing may also affect delivery time.

DELAYED ORDERS

Tracking updates may occasionally be delayed.

If your order has not arrived within the expected delivery period, contact us with:

• Your full name;

• Your order number;

• The email address used for the order;

• Your delivery address.

We will review the available tracking information and contact the relevant fulfilment or shipping partner where necessary.

LOST OR DAMAGED PACKAGES

If tracking shows a package as delivered but you have not received it, please:

• Check with other members of your household;

• Check around the delivery location;

• Check with neighbours or building reception;

• Contact the local carrier.

If the package still cannot be located, contact us.

If a package arrives damaged, retain the product and packaging and send clear photographs or videos to sakura20110428@gmail.com.

ORDER CANCELLATIONS

You may request cancellation before the order has been dispatched.

We cannot guarantee cancellation after processing has begun.

Orders that have already been dispatched cannot normally be cancelled and must follow the applicable return procedure.

RETURNS

Returns must be requested in accordance with our Return & Refund Policy.

Do not send products to our registered office without prior written authorisation.

Our registered office is not a return warehouse.

CONTACT DETAILS

For questions about shipping, tracking or delivery, contact:

Dommo
Operated by AUREVO COMMERCE LTD

Website: https://www.dommos.shop
Email: sakura20110428@gmail.com
Phone: +44 7478 416400

Registered office:

AUREVO COMMERCE LTD
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom